SHIPPING
AUS DELIVERY
All prices stated below are in Australian Dollar (AUD$). We offer FREE EXPRESS SHIPPING for all Australian orders over AUD$90. For orders below AUD$90, the below shipping options are available:
Shipping Option | Delivery Time | Cost |
---|---|---|
Australian Standard Shipping | 3 - 5 Business Days | $10.00 |
All Australian orders are shipped using Australia Post. Please note the above delivery time frames are an estimation provided by Australia Post, although we hope this never happens, delays during transit may occur from time to time in which Jimmy Jones cannot be held responsible. All orders placed before 3pm will be dispatched the next business day. With any orders placed after this cut-off time they will be dispatched the business day after. Our team work hard to ensure orders are sent out as soon as possible, however please allow 1 – 2 business days for your order to be processed and dispatched during promotions and over the Christmas/New Year period.
DUTIES & TAXES
International orders are shipped with DHL, using a DDU (Delivery Duty Unpaid) service. Jimmy Jones cannot be held responsible for any Duties and Taxes that may be incurred by the customs of your country and any additional charges rest with the customer. Please contact your local customs office if you would like more information regarding duties and taxes. Shipments which are rejected by the receiver may result in the customer incurring a redirection fee.
OWNERSHIP AND RISK
Ownership and risk of damage of the goods passes to you upon delivery.
For all queries please contact our customer care team at info@jimmyjonesdoggycouture.com.au
Opening hours are Monday - Friday, 9am - 4pm AEST.
RETURNS
Jimmy Jones takes great pride in the reputation for quality, and we are happy to accept returns within 14 days from the date you receive your order for a STORE CREDIT ONLY where ALL the following conditions apply:
• The goods are in saleable condition, in their original Jimmy Jones Doggy Couture zip bag with all tags still intact;
• The goods have not been worn, damaged or washed;
• The goods are returned within 14 days of purchase date; and
• The original invoice as proof of purchase is provided.
Alternatively we will provide you with a refund at our discretion for items that:
• Are faulty (unless caused by you);
• Are different to the goods that you ordered;
All items must be returned to Jimmy Jones Jimmy Jones Doggy Couture within 14 days to be eligible for a store credit. Returns after this period will not be accepted.
Please note sale items are final sale and cannot be returned for a store credit. Jimmy Jones Doggy Couture reserves the right to reject a return if we conclude it is not in new condition.
HOW TO RETURN
Ensure all tags and Jimmy Jones zip bag packaging are intact and item(s) are unworn as per the conditions above.
Contact us via e-mail at info@jimmyjonesdoggycouture.com.au, fill out the returns form and once we receive your goods, we will process a digital credit note for the cost of the returned item less shipping and send you a confirmation email. Shipping is non-refundable except in cases where Jimmy Jones Doggy Couture may have made an error.
All orders are to be returned to the address below using a traceable service:
Jimmy Jones Doggy Couture Returns
PO Box 695
NORTH LAKES QLD 4509
Please hold onto the tracking number for your package once you have posted it. Once received at Jimmy Jones Doggy Couture HQ, your return will be processed within 3 business days. Due to the exclusive number of Jimmy Jones Doggy Couture pieces made, we are unable to process exchanges. If you require a replacement size, colour or alternative item/s, Jimmy Jones Doggy Couture will issue you with a store credit to place a new order.
RETURN SHIPPING
Return shipping must be prepaid and traceable method to ensure safe and documented delivery. Jimmy Jones Doggy Couture takes no responsibility for missing incoming deliveries. Return shipping charges are non-refundable.
Jimmy Jones will reimburse any reasonable shipping charges for return of goods that have been deemed faulty (Australian customers only).
If you have any questions about your return, please contact us at info@jimmyjones.com.au
COPYRIGHT © 2024 JIMMY JONES DOGGY COUTURE.
ALL RIGHTS RESERVED.
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