faqs
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all credit card payments as well as Paypal.
WHICH CURRENCY IS USED ON THE SITE?
All prices indicated are in Australian Dollar (AUD$).
CAN I MAKE CHANGES TO MY ORDER?
Jimmy Jones Doggy Couture is unable to cancel an order once it has been placed, as we work hard to process and dispatch all orders as quickly as possible. If you have made a mistake with the items you have purchased or the nominated shipping address for your order, please get in touch with us as soon as possible as we may be able to change this for you before your parcel is dispatched. Please note that although we will try our best, it is not always possible to change order details in time and therefore Jimmy Jones Doggy Couture cannot be held liable for any incorrect details entered by the customer.
CAN I CHANGE MY DELIVERY ADDRESS ONCE MY ORDER HAS BEEN SHIPPED?
Once your order has been confirmed, your delivery details cannot be changed.
DO YOU DELIVER TO PO BOXES?
Yes we deliver to PO boxes Australia wide.
HOW MUCH IS DELIVERY & HOW LONG DOES IT TAKE?
We offer FREE EXPRESS SHIPPING for all Australian orders over AUD$90. For orders below AUD$90, the below shipping options are available:
Shipping Option | Delivery Time | Cost |
---|---|---|
Australian Standard Shipping | 3 - 5 Business Days | $10.00 |
HOW DO I TRACK MY ONLINE ORDER?
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can keep a close eye on your package.
HOW DO I RETURN AN ITEM?
Please follow the instructions on the form provided in your package. Returns will not be accepted without appropriate paperwork. Please fill out the returns form and send to the below address with the returned item/s:
Jimmy Jones Doggy Couture Returns
PO Box 695
NORTH LAKES QLD 4509
For more information on returns please check our Terms & Conditions page.
I AM UNSURE ABOUT SIZING
Please check our size guide for more sizing information or contact us directly.
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
Our customer service team is available Monday to Friday, 9am to 5pm AEST. Get in touch with us at info@jimmyjonesdoggycouture.com.au
COPYRIGHT © 2024 JIMMY JONES DOGGY COUTURE.
ALL RIGHTS RESERVED.
Website designed and developed by Balar Media Group.
sign up for latest news and offers